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According to a study by Walker, customer experience will overtake product superiority and price as the key differentiator between brands in 2020. As the year progresses, more customers will prioritize exceptional buying experiences over other considerations. Another study, this time…
To stay competitive, an increasing number of businesses are starting to adopt digital tools and new technologies. In sectors like the hospitality industry, where success is measured by the number of people that come through the doors, people counting solutions…
The casino industry in the United States saw revenues in excess of $40 billion in 2017 alone. During the course of that year, as many as 39 million people visited Las Vegas, regarded as the casino capital of the world….
Every sector in the world economy is being revolutionized by modern technology and retail is no exception. As a matter of fact, recent industry trends indicate that brick-and-mortar businesses stand to benefit significantly from new technologies (e.g. visitor analytics, heatmap,…
When people want to purchase a car, the usual practice is to visit 2 to 3 showrooms until they find the vehicle that satisfies their whims. This, and the fact that car showrooms are often located close to one another,…
Duty-free stores are assured of a steady stream of prospective customers. Since almost all visitors buy tax -free products for themselves, and as gifts for their friends and relatives, duty-free retailers see bigger carts per customer than most other retail…
The telecommunications industry is well-known for its competitive nature and companies in the space have little margin for error when it comes to service delivery. One of the sector’s most prominent performance indicators is customer satisfaction and the market leaders…
Airports are, by nature, a very busy place, with thousands of visitors passing through every day of the week. As a result, airport duty free shops are guaranteed a significant amount of footfall and the onus is on them to…
Over the past few years, people counting technology and visitor analytics have been helping businesses improve their marketing approach. They are also very effective for staff management and customer engagement optimization. Given the highly competitive nature of the financial sector,…