Supermarkets

To thoroughly understand customer behaviour in supermarkets, every zone should be analyzed separately, but also, as succeeding and complementary parts of the whole shopping experience.

The reason to analyze the supermarkets with two different points of view is to understand both planned (needs) and impulse driven (wants) decisions. Supermarket layout, product placements, P.O.S promotions should be carefully thought and implemented to create the optimum environment for the best experience. The ultimate goal is to increase draw-in rate, average basket size and revenue per customer based on people counting, heatmap and path tracking technologies.

Realtime Traffic

Count the number of people entering and exiting your supermarkets with 99.9% accuracy, in real time. Compare your weekend traffic with your weekdays, or that of last week, last month and last year.

Benchmarking

Compare the traffic flow between your supermarkets, locate your highest and lowest performing supermarkets. Analyse their performances for benchmarking, then increase effectiveness of your low performing locations.

Peak Hours

Discover your power hours in which your supermarkets generate most traffic. Manage promotions, point of sales avtivities and marketing campaigns accordingly.

Staff Optimization

Optimize staff allocation in accordance to the number of visitors and their needs within your supermarkets during power hours. Increase overall customer satisfaction.

Popular Area Detection

Discover the popular areas and aisles your clients are being attracted to within your supermarkets. Understand the reasons behind the performance of these successful zones, and apply this knowledge to other zones to reach the same performance level or higher, across your supermarkets.

Marketing Effectiveness

Measure marketing effectiveness by analyzing the success of your campaigns and different media channels used in different zones across your mall, delist the least attractive products.

Analysis

Calculate the number of shoppers that leave the checkout queues, average time spent at queues and define optimal checkout queue lengths.

Efficiency

Avoid over-crowded checkout queues by allocating your personnel accordingly. This will lead to better customer experience.

Abandonment

Minimize the time your customers spend at the checkout queues to improve customer satisfaction and prevent abandonment.