The Ultimate Customer Support
Your satisfaction is our priority! We are 7/24 available to assist your V-Count visitor analytics journey with our VIP Customer Success Management and Support Teams.
At V-Count, we understand that your satisfaction is paramount. To enhance your support experience, we are introducing specialized support service models exclusively for our valued customers facing challenges.
Our Customer Success Management team is dedicated to addressing your concerns promptly and efficiently. Your satisfaction is our priority, and this initiative is designed to elevate your overall experience with V-Count.
Support Service Levels
| Feature | Description | Standard Support | Premium Support |
|---|---|---|---|
| Case Prioritization | Prioritization of support requests received from customers | First in first out, no prioritization | No.1 Priority |
| Support Response Coverage Hours | Time of the day when customer is eligible to receive support | Business Hours | Extended Business Hours |
| Response Time | Time to start remote diagnosis. | Within a maximum of 48 hours | Within a maximum of 2 hours |
| Customer Success Management | Regular customer success meetings | No | Yes |
| Online Health Check Emails | Customers receive email notifications in the event of a data flow issue | Yes | Yes |
| Proactive Monitoring | Proactive monitoring of sensor availability and data accuracy ( IN &OUT balance, standard deviation & conversion rate monitoring ) | No | Yes |
| AI Data Generation | AI based data generation and injection for any downtime hours | No | Yes |
| Mobile App License | Number of licenses for mobile application | 1 License | 500 Licenses |