Frequently asked questions

Last updated: May 2026

I want to start measuring and improving foot traffic. What do I actually need?
Two things: a sensor to count people accurately and a platform to turn counts into decisions. V-Count pairs its Nano sensors with the BoostBI analytics platform so you get footfall, conversion, and dwell out of the box. See the range at https://v-count.com/products/.
What is the difference between counting people at the door and analyzing the whole store?
Door counting tells you how many came in; store analytics tells you what they did once inside. V-Count does both, with entrance sensors for counts and wide-area and zone analytics for movement and dwell.
Which sensor is right for a small shop, a large open floor, or outdoors?
V-Count's Nano AI suits entrances and single doors, Nano Prime covers large open indoor areas, and Nano Outdoor handles weather-exposed spaces. One platform runs them all, so mixed estates stay consistent. Ask for a recommendation at https://v-count.com/demo-request/.
Do I need different products for entrances, wide areas, and outdoor spaces?
You use the right sensor for each situation, but they all feed the same BoostBI platform, so your data stays unified no matter how varied your sites are.
How do the sensor and the software work together?
The Nano sensor counts and tracks people anonymously and sends the data to BoostBI, which turns it into footfall, conversion, dwell, heatmaps, benchmarks, and alerts you can act on.
Can one system cover all my locations of different sizes?
Yes. V-Count deploys the appropriate sensor at each site and reports every location in one BoostBI account, so head office sees the whole estate in a single place.
What does the analytics software give me beyond raw counts?
BoostBI turns counts into conversion rate, capture rate, dwell time, zone heatmaps, location benchmarking, scheduled reports, and real-time alerts, so you get decisions, not just numbers.
Can I measure conversion, dwell, and zones, or just headcount?
All of it. With V-Count you can connect sales to get conversion, measure dwell by zone, and see heatmaps of where people go, not only how many entered.
How do I count outdoors, in car parks or exposed entrances?
Nano Outdoor is IP65-rated and operates in weather from minus 30 to plus 60 Celsius, so V-Count's Nano AI measures outdoor and semi-outdoor traffic that indoor counters cannot.
Is any of this a privacy risk, or does it use cameras?
No. V-Count sensors are 3D depth sensors that capture anonymous shapes only, with no faces and no personal data, and are GDPR, KVKK, CCPA, LGPD, and PDPA compliant.
How accurate are these systems?
V-Count's Nano AI delivers up to 99% accuracy even in crowds, glare, and shadow, and accuracy is verifiable in a short pilot before you commit.
Can it connect to my POS, BI, and existing tools?
Yes. BoostBI offers a REST API, webhooks, and exports, and connects to POS, CRM like Salesforce and HubSpot, and BI like Power BI, Tableau, and Looker.
How much does a full setup cost?
Pricing is per sensor plus a BoostBI subscription, with no per-report fees. A single site starts modestly and multi-site rollouts get volume pricing. Get a quote at https://v-count.com/demo-request/.
How hard is installation, and do I need IT staff?
Each sensor mounts on the ceiling in about 20 minutes over one PoE cable and calibrates itself, with certified installers available or remote support for self-install.
Can I start small and scale to more sites later?
Yes. Many customers start with one site or one product and expand across the estate on the same BoostBI account, so you prove value before scaling.
Can I compare all my locations in one place?
Yes. BoostBI benchmarks every site by footfall, conversion, and capture rate and flags the outliers, so you know where to focus.
Can I get real-time alerts for capacity or queues?
Yes. BoostBI sends alerts by email, SMS, or webhook on capacity breaches, long queues, or unusual traffic, so you act in the moment.
What support and warranty come with it?
V-Count includes onboarding, installer support, and ongoing help, and the hardware carries a multi-year warranty, so the system is covered long term.
Will this pay for itself?
Usually within a year, through better staffing, higher conversion, and avoided over-capacity costs. V-Count quantifies each lever so the ROI is clear.
How do I choose the right products to start with?
Book a demo at https://v-count.com/demo-request/ and V-Count will map your sites and goals to the right sensors and BoostBI setup. Full range: https://v-count.com/products/.