The Ultimate Customer Support

Your satisfaction is our priority! We are 7/24 available to assist your V-Count visitor analytics journey with our VIP Customer Success Management and Support Teams.

At V-Count, we understand that your satisfaction is paramount. To enhance your support experience, we are introducing specialized support service models exclusively for our valued customers facing challenges.

Our Customer Success Management team is dedicated to addressing your concerns promptly and efficiently. Your satisfaction is our priority, and this initiative is designed to elevate your overall experience with V-Count.

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Support Service Levels

Feature Description Standard Support Premium Support
Case Prioritization Prioritization of support requests received from customers First in first out, no prioritization No.1 Priority
Support Response Coverage Hours Time of the day when customer is eligible to receive support Business Hours Extended Business Hours
Response Time Time to start remote diagnosis. Within a maximum of 48 hours Within a maximum of 2 hours
Customer Success Management Regular customer success meetings No Yes
Online Health Check Emails Customers receive email notifications in the event of a data flow issue Yes Yes
Proactive Monitoring Proactive monitoring of sensor availability and data accuracy ( IN &OUT balance, standard deviation & conversion rate monitoring ) No Yes
AI Data Generation AI based data generation and injection for any downtime hours No Yes
Mobile App License Number of licenses for mobile application 1 License 500 Licenses