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Customer journey analytics refers to the metrics that track the customer’s buying process within a retail store. From the moment before a potential customer enters a retail location to the moment they walk out of it, they interact with different…
The Coronavirus pandemic has had a dramatic effect on all industries around the world. The impact of COVID-19 has been especially hard on the airport sector as the rapid global spread lead many countries to close down their airports and…
According to a study by Walker, customer experience will overtake product superiority and price as the key differentiator between brands in 2020. As the year progresses, more customers will prioritize exceptional buying experiences over other considerations. Another study, this time…
To stay competitive, an increasing number of businesses are starting to adopt digital tools and new technologies. In sectors like the hospitality industry, where success is measured by the number of people that come through the doors, people counting solutions…
The casino industry in the United States saw revenues in excess of $40 billion in 2017 alone. During the course of that year, as many as 39 million people visited Las Vegas, regarded as the casino capital of the world….
Duty-free stores are assured of a steady stream of prospective customers. Since almost all visitors buy tax -free products for themselves, and as gifts for their friends and relatives, duty-free retailers see bigger carts per customer than most other retail…
Airports are notorious for their queues and in order to avoid the extended wait times, people often leave their home hours in advance of their flights. Many others have stopped flying through specific airports just because of the never-ending congestion….
Supermarkets are for everyone. With their fresh vegetables, canned goods, bakery stations and technology departments they attract many visitors daily. Any supermarket’s goal is to turn a visitor into a loyal buyer. That’s why it is critical to managing a…