Posts Tagged "customer experience"

long queue

Why Queue Management Systems Are Essential In Retail

January 21, 2022
There’s no arguing that long queues suck. Nobody likes to wait in line, and there’s something that’s rarely discussed about queues — their huge cost. Research by Adyen found that long queues are among the chief contributors to lost store...

Consumer-Centered Retailing Beyond The Pandemic: Why It Matters

COVID-19 altered the way customers shop, and the way retailers do business now and in the future. Retailers are responding to changing consumer behavior and demand with more urgency in the wake of COVID-19. From operations and staffing to marketing…

5 Ways to Improve Customer Experience and Increase Conversion Rates

All big businesses know that getting people to visit your store is only the first step in the selling process. The most challenging part is converting these visitors into buying customers, not just one-time customers, but regulars as well. Statistics…

3 Ways Retailers Can Use Heatmap & Zone Analytics to Drive Conversions

What does visitor flow inside a store have to do with conversions? As it turns out, quite a lot. Slight changes in your visitors’ path can increase footfall traffic around promotional displays and help avoid bottlenecks. Data collected manually by…

How to Improve Customer Experience With Sensor-Based Technology

February 27, 2020

According to a study by Walker, customer experience will overtake product superiority and price as the key differentiator between brands in 2020. As the year progresses, more customers will prioritize exceptional buying experiences over other considerations. Another study, this time…

Secrets to Success: How Retailers Can Improve Customer Shopping Experience

February 19, 2020

Over the past few years, competition among retailers has gotten significantly tougher. Online platforms have joined brick-and-mortar stores, and millions of businesses now populate the retail sector. All these businesses are vying for the attention of a customer base that…